Rent Rules

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Our screening process is thorough and we only accept tenants with the highest of credentials to ensure minimal possibility of rent arrears.

Of course there may be situations where late payment is unavoidable and we therefore adopt the following procedures:

  • 1 day overdue - Email & SMS reminder sent 
  • 2 days overdue - Form 21 Notice to Remedy Breach of Agreement - Rent Unpaid is served
  • 3 days overdue - Email & SMS reminder sent
  • 4 days overdue - Email & SMS reminder sent
  • 5 days overdue - Email & SMS reminder sent
  • 6 days overdue - Phone call from the Property Manager, reminder that a termination could be issued if not paid within 9 days. 
  • 7 days overdue - Email - warning a termination could be issued soon
  • 8 days overdue - Email & SMS reminder sent
  • 9 days overdue - Email & SMS reminder sent
  • 10 days overdue - Email & SMS reminder sent - termination coming very shortly
  • 11 days overdue - Email & SMS reminder sent - termination due is 5 days
  • 12 days overdue - Email & SMS reminder sent - breach is about to expire
  • 13 days overdue - We will contact you for approval on sending a termination and what that means
  • 14 days overdue - Email & SMS reminder sent - termination will be issued in 2 days
  • 15 days overdue - Email & SMS reminder sent - termination will expire in 1 day
  • 16 days overdue - Termination Sent - we will contact you for final approval to send the termination

The tenant then has 7 days to vacate the property. If the tenant has not vacated by the eviction date, we will make an Application for Procession and Termination of Tenancy to the Commission of Tenancies and can represent the landlord at the tribunal hearing if requested.

Please also be aware that our technology will inform you at all stages of the tenants arrears, so you don't get a shock if it does get to the termination stage. Plus you can also plan accordingly for your financial commitments.